Shipping policy
I have read and agree to the following, I have double checked my address and I’m aware that I am responsible for any incorrect or misspelled information. I understand this product is in stock, therefore I accept the processing time of 2-3 business days before shipped out. I have read, understand and agree to Tiara’s Crown Collection final sale policy. No refunds, returns or exchanges will be issued with our final sale policy.
Stolen Packages
Tiara’s Crown Collection is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at tccoperations@tccollection.org
Shipping Restrictions
- UPS does not deliver to PO Boxes, APO, or FPO addresses. Please select the United States Postal option for APO and FPO addresses.
- Air and ground shipment time frames are in business days only, and exclude weekends and/or holidays.
- Weekend deliveries are valid only if; the Next Day Air Saturday delivery option is selected, and the package will be shipped to a domestic location.
Shipping and Delivery Problems
If a shipped order was lost or damaged, the shipping carrier must conduct an investigation. Please contact Tiara’s Crown Collection to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package cannot be located, the shipping carrier will process a claim for the package. Claims can take up to two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Tiara’s Crown Collection, and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is rejected, we will gladly refund your original payment.
If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact Tiara’s Crown Collection to make any necessary corrections. Product discrepancies not notified to Tiara’s Crown Collection within 5 days may not be eligible for replacement. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items. Please contact us within 5 days of receiving your shipment if your item is defective. You may be asked to provide photographs of the discrepant item(s) to help us better assist you.